Guest & Member Journey v2.6

Hi, Jamie. Ready to climb?

One recommended next step, with readiness and discovery available when you need them.

Intro PassConcept status: ready

0 visitsYour first climb is next

1 next stepPlan expected arrival

RECOMMENDED

Plan an open-climbing visit

Choose an expected arrival window. It helps the concept gym prepare and is not a climbing-time limit.

Visit readiness

Review the simulated steps that would be required before a first visit.

Classes & events

Browse unfinished discovery concepts.

My climbing

Climb logs, projects, badges, and awards are future concepts.

Open climbing · simulated

When do you expect to arrive?

Select a demonstration window. Nothing is booked or saved.

Plans change? A production flow would support update or cancellation. Physical check-in would still happen at the desk.

✓

Local demonstration state

Visit plan previewed

Expected arrival 12–2 PM. No booking, calendar event, message, or check-in was created.

Account Setup v2.9 · Readiness v3.1

First-visit readiness

Required and optional items stay distinct. Every status below is fictional.

✓Profile concept completeNo identity data storedSIMULATED

✓Waiver status conceptNo document signed or processedSIMULATED

✓Operational messagesSeparate from optional marketingSIMULATED

iFirst-visit photoFuture staff-assisted flow; no camera access hereAT DESK

Discovery concepts · unfinished

Explore what could come next

Classes & programs

Concept cards for youth, adult, movement, and community programming. Pricing and eligibility are intentionally omitted.

Climbing journey

Future climb log, projects, badges, awards, and share controls.

Canonical discovery · screen 01

Find your way into climbing

Explore synthetic passes, programs, events, and open climbing without pricing or eligibility claims.

1 Discover2 Choose3 Set up4 Review

◇

Try open climbing

A self-guided first-visit path with readiness explained before arrival.

◌

Browse a program

Explore structured learning and community concepts.

△

Plan with confidence

Understand what is required now, later, and at the desk.

Pass choice · synthetic

Choose the kind of visit

No price, tax, refund, benefit, or eligibility decision is represented.

FIRST VISIT

Intro pass concept

Open-climbing entry concept
Readiness checklist
Staff-assisted arrival

FLEXIBLE

Day access concept

Future availability rules
No inclusions finalized
No purchase processed

Basic account · simulated

Set up the minimum profile

Fields illustrate sequence and clarity; they do not collect, validate, or transmit information.

Preferred nameEmail addressRequired operational messagesIncluded in the concept so arrival and safety information can be delivered.Optional news & offersOff by default in this preview.

Purchase boundary · no transaction

Review the concept before continuing

Intro pass concept

No amount, payment method, taxes, refund terms, or charged service is shown.

Prototype boundary: a production purchase requires approved pricing, policy, payment provider, receipts, and error recovery.

What happens next

Profile readiness
Approved waiver provider
Plan arrival
Staff-assisted first visit

✓

Synthetic completion

Concept pass added

No payment, entitlement, receipt, or account record was created.

Public schedule · synthetic

Find a class or event

THU
12First Moves Workshop6:00 PM · 60 min · concept only

SAT
14Community Climb10:00 AM · concept only

SUN
15Youth Discovery1:00 PM · policy unfinished

Event detail · synthetic

First Moves Workshop

BEGINNER CONCEPT

Build comfort on the wall

Thursday · 6:00 PM · 60 minutes. Capacity, instructor, prerequisites, and inclusions remain unapproved.

Before you continue

This does not reserve space or create an obligation. A production path requires policy, availability, and cancellation decisions.

✓

Booking demonstration

You're shown as booked

No reservation, roster entry, message, or calendar item was created.

Member Navigation, Badges & Awards v2.5

My climbing

A future home for sessions, projects, reflection, and personal progress without public ranking.

0 sessionsNo live log

2 projectsFictional examples

1 next ideaTry a movement goal

Project: Quiet Feet

Practice deliberate foot placement on an approachable route.

Climb log

Reflection would remain private unless a member explicitly chooses to share.

Awards & badges · concept

Celebrate progress, not comparison

◇First PlanPlan an expected arrival

△Ready to BeginUnderstand first-visit requirements

○First SessionFuture milestone · locked

Awards are fictional, private by default, and have no entitlement or monetary value.

Account & recovery concepts

Your concept account

Readiness & identity

Profile, waiver status, first-visit photo context, and correction paths.

Communication choices

Required operational messages stay separate from optional marketing.

Recovery states

Preview offline, provider failure, and duplicate-action guidance.

Session boundary

No real sign-in exists on this page.

Household & guardian

Review fictional household roles without changing access.

Required documents

Inspect a synthetic waiver status without signing anything.

Recovery & Interaction Standards v2.8

Recover without losing context

OFFLINE CONCEPT

Connection interrupted

Keep the current step visible and explain what cannot be saved.

PROVIDER FAILURE

External service unavailable

Do not imply success. Offer a safe retry or later return.

DUPLICATE ACTION

Already completed

Prevent repeat submissions and show the existing outcome.

Recovery & Interaction Standards v2.8 · empty and loading

Keep progress visible while the system responds

A recovery screen should distinguish an empty result from work that is still loading, without clearing the visitor’s context.

EMPTY RESULT

No matching activity yet

Explain what was searched, preserve the current filters, and offer a clear return path.

LOADING CONCEPT

Checking the latest status

Keep the prior confirmed state visible. Never imply that an unfinished request succeeded.

Recovery & Interaction Standards v2.8 · duplicate prevention

Review the existing outcome before trying again

Possible duplicates are separated from new actions so the visitor can inspect the existing result safely.

1 Detect2 Review existing3 Return or continue

EXISTING SYNTHETIC RESULT

Visit plan preview already exists

No second request is sent. A production flow would show authoritative status, time, source, and allowed next actions.

Recovery & Interaction Standards v2.8 · route map

Choose the safest next route

A route map keeps successful, interrupted, duplicate, and blocked outcomes distinct without inventing authority.

CONTINUE

Confirmed synthetic outcome

Return to the existing preview when a result is already available.

RECOVER

Interrupted or empty state

Preserve context and show what can safely be retried.

REVIEW

Possible duplicate

Inspect the existing outcome before starting anything again.

V31-I01 · sign-in entry

Start with a clear account boundary

This synthetic screen explains the handoff without collecting credentials or creating a session.

NO LIVE AUTHENTICATION

Continue to the approved identity provider

A production flow would name the provider, destination, privacy boundary, and safe return path before leaving.

V31-I05 · authentication unavailable

Sign-in is temporarily unavailable

Do not request a password, imply a session, or erase the person’s context.

No account change occurred

The provider did not confirm authentication. Production recovery would offer an approved retry or help route.

Keep browsing safely

Public schedule and discovery remain available without signing in.

V31-H01 · household overview

Understand household roles before acting

All people and relationships shown here are fictional; no guardian or dependent record is created.

PersonRelationshipReadiness

Jamie LiuAccount holderConcept only

Riley LiuDependent conceptAuthorization not verified

V31-H05 · guardian authorization required

Authorization must be verified before continuing

REQUIREMENT NOT VERIFIED

No guardian action is simulated

A production flow requires approved identity, relationship, consent, retention, and correction rules. This preview does not establish them.

V31-W01 · waiver status

Show document status without claiming completion

No document is opened, signed, stored, or verified in this preview.

iCurrent status unavailableNo provider evidence is connectedSYNTHETIC

→Approved next stepReturn to the recovery route when evidence cannot be confirmedBOUNDARY

V31-I02 · Auth0 handoff

Understand the identity-provider handoff

This synthetic screen explains the destination and return boundary without opening an identity provider or collecting credentials.

NO LIVE AUTHENTICATION

What would happen next

Leave for the approved provider
Authenticate under provider controls
Return with a result, never a password

V31-I03 · returning from Auth0

Validate the return before changing state

A return URL alone is not proof of authentication. This preview carries no token, identity, or session.

RETURN RECEIVED · SYNTHETIC

Result still needs processing

Production would validate issuer, audience, state, nonce, expiry, and approved role mapping.

V31-I04 · authentication processing

Keep the outcome pending until checks finish

The interface distinguishes processing from success and preserves a safe exit.

Checking the synthetic result

No account or role is assigned while verification is pending.

Provider result unavailable

Do not imply a session or erase context.

V31-I06 · sign-in help

Offer help without requesting credentials

Troubleshooting stays explanatory and routes only to approved recovery concepts.

1Check the expected accountUse the provider's approved account-selection flowGUIDANCE

2Recover access safelyNo password or one-time code is collected hereBOUNDARY

V31-I07 · account recovery handoff

Recovery belongs with the identity provider

NO EMAIL SENT · NO CREDENTIAL REQUEST

Explain the protected handoff

Production recovery would occur at the approved provider, with a bounded return and a clear expiration state.

V31-I08 · expired session

The recovery session has expired

NO ACCOUNT CHANGE OCCURRED

Start again from a trusted entry point

Never reuse an expired result or imply that an earlier request succeeded.

V31-I09 · reauthentication success

Confirm the verified boundary before continuing

This is a presentation-only success state. No identity, session, or entitlement exists.

SYNTHETIC VERIFIED RETURN

Continue only to the permitted destination

Production would recheck current account and role context before routing.

V31-I10 · access denied for wrong role

This account cannot open that workspace

NO ACCESS GRANTED

Keep member and staff boundaries separate

The preview offers no override, role change, or privileged path.

V31-I11 · sign out confirmation

Confirm the session boundary before leaving

This concept explains what would happen before a member ends a session. It does not sign out, clear a real session, or change an account.

Leave this preview session?Any unfinished concept step stays unsaved. Saved membership information would remain unchanged in a real product.

V31-P01 · pass catalog

Compare synthetic pass concepts clearly

Examples show information hierarchy only. Prices, inventory, taxes, benefits, eligibility, and sale terms are intentionally absent.

FIRST VISIT

Intro Pass concept

Orientation-aware entry with a guided readiness path.

FLEXIBLE

Day Pass concept

A comparison state for future access rules and inclusions.

V31-P02 · product detail

Understand the concept before choosing

A future detail view should disclose eligibility, benefits, limits, policies, and price before any commitment.

What the concept includes

Open-climbing entry concept
Readiness and arrival guidance
Staff-assisted first-visit path

Not configured

No price or tax calculation
No refund or expiration terms
No inventory or entitlement

V31-P03 · attendee selection

Choose who the pass concept is for

Jamie and Riley are fictional. No customer record, household role, age, or eligibility is read or changed.

SELECTED

Jamie Liu

Fictional adult member concept.

Riley Liu

Fictional dependent concept; guardian review would be required.

V31-P04 · order review

Review every decision before payment

This is a synthetic order state. It has no amount, price, tax, policy acceptance, reservation, or charge.

Pass conceptIntro Pass

AttendeeJamie Liu · fictional

TotalNot configured

V31-P05 · promotion and credit

Apply value without hiding the outcome

No promotion code, stored-value balance, or member credit is checked. The controls demonstrate validation and recovery language only.

Promotion codeMember credit

V31-P06 · payment handoff

Explain the provider boundary before leaving

A production journey would open a trusted payment provider. This preview never opens Stripe, creates a PaymentIntent, or requests card data.

External payment stepThe member should know what will open, what information the provider handles, and how to return safely.

V31-P07 · payment processing

Keep the member oriented while payment is pending

No network request or charge occurs. The state shows progress, safe waiting, and a clear recovery route.

1Review complete

2Provider processing

3Reconcile result

V31-P08 · payment authentication

Handle an extra verification step without confusion

This screen does not launch a bank challenge or request a code, password, card number, or financial credential.

Verification would happen with the payment providerKeep the member on the trusted provider, explain how to return, and never collect the challenge response here.

V31-P09 · payment reconciliation

Resolve the returned result before showing success

A production client would verify the server-side result first. This synthetic state never claims a charge, entitlement, receipt, or reservation.

APPROVED CONCEPT

Verified outcome

Show confirmation only after the authoritative result is known.

PENDING CONCEPT

Still reconciling

Keep status visible and prevent duplicate purchase attempts.

V31-P10 · purchase confirmed · MVP-required

Confirm the purchase only after the server does

This synthetic state does not claim a charge, order, receipt, pass, or reservation. A production result would require signed server reconciliation against the authoritative order record.

Server-authorized result conceptStatus must be explicit and never communicated by color alone.

V31-P11 · payment declined · MVP-required

Explain a declined result without guessing why

No charge or provider reason is represented. The concept offers a safe next action without exposing or requesting financial credentials.

Payment was not approved in this conceptOnly the authoritative server result may set this status; color is never the sole signal.

V31-P12 · payment cancelled · MVP-required

Return safely after payment is cancelled

The synthetic journey preserves context without claiming that a charge, order, or reservation exists.

V31-P13 · payment interrupted · MVP-required

Recover when the payment handoff is interrupted

Do not infer success or failure from a lost connection. Preserve the order context and verify the authoritative result before another attempt.

Result not establishedNo charge, order, or entitlement is asserted by this preview.

V31-P14 · duplicate payment attempt · MVP-required

Stop a duplicate attempt and reconcile first

The product should check the authoritative order result before allowing another payment action.

Possible duplicate actionNo second payment attempt is initiated here.

V31-P15 · retry payment · MVP-required

Make a retry deliberate and safe

A retry is offered only after the prior result is known. This synthetic control never opens Stripe, creates a PaymentIntent, or asks for card data.

V31-P16 · receipt and order detail · MVP-required

Show the verified order record clearly

This layout contains no receipt number, amount, tax, payment method, downloadable record, or real member reference.

ResultServer-authorized concept

OrderFictional Intro Pass

TotalNot configured

V31-P17 · refund policy display · owner decision required

Keep unresolved refund terms visibly unresolved

PH-UX31-05 policy/pricing remains open. This preview does not invent refund eligibility, windows, fees, amounts, or processing promises.

Policy decision requiredApproved owner-authored terms must replace this placeholder before production use.

V31-W02 · adult waiver start · MVP-required

Explain the adult waiver step before signing

PH-UX31-04 legal text/retention remains unresolved. This preview presents no legal document, determines no capacity, and collects no acceptance or signature.

Document boundaryDocument status and evidence metadata would be authoritative; legal text and provider behavior are not configured here.

V31-W03 · external signing handoff · integration-owned

Set expectations before leaving for the signing provider

PH-UX31-03 waiver provider remains unresolved. The provider owns the signing surface; Excalibur would retain only an appropriate correlation reference and returned status.

External provider boundaryNo provider opens, no credentials or legal acceptance are collected, and no waiver is marked complete.

V31-W04 · signing in progress · integration-owned

Keep the signing-provider boundary visible

PH-UX31-03 waiver provider remains unresolved. This synthetic state does not open a provider, collect credentials, display legal text, or record a signature.

Provider-owned step conceptExcalibur would retain only an appropriate correlation reference and returned status.

V31-W05 · return from signing · MVP-required

Validate the provider return before changing status

PH-UX31-04 legal text/retention remains unresolved. A return URL is not evidence of completion, and this preview carries no signature or document.

V31-W06 · signed evidence · MVP-required

Show evidence only after authoritative verification

No signed document, signer identity, timestamp, version, or retention term is represented. Status must be server-authorized and explicit.

Evidence metadata conceptLegal text and retention remain governed placeholders.

V31-W07 · guardian waiver · MVP-required

Explain the guardian signing path without assuming authority

No age, relationship, authority, identity, legal text, or consent is determined or collected.

Guardian role unresolvedPH-UX31-04 legal text/retention remains open.

V31-W08 · waiver declined · MVP-required

Record no completion when signing is declined

This synthetic status does not infer a reason, restrict access, or alter a member or document record.

V31-W09 · waiver expired · MVP-required

Explain expiration without inventing a term

PH-UX31-04 legal text/retention remains unresolved. No expiry date, policy, or access decision is asserted.

V31-W10 · renewal required · MVP-required

Describe renewal before another provider handoff

The preview contains no renewal rule, legal text, retained acceptance, or completed document.

V31-W11 · provider unavailable · MVP-required

Keep status honest when the provider is unavailable

No retry occurs automatically and no document status changes. The member keeps a clear recovery choice.

Provider unavailable conceptPH-UX31-04 legal text/retention remains unresolved.

V31-W12 · retry signing · MVP-required

Make a signing retry deliberate

A retry should preserve context and avoid duplicate provider sessions. This synthetic control launches nothing.

V31-W13 · staff-assisted resolution · MVP-required

Escalate the document issue without overriding evidence

No staff ticket, waiver status, access decision, or member record changes. Assistance cannot substitute for authoritative provider evidence.

V31-H02 · Add household member · MVP-REQUIRED

Add household member

Review a fictional person before adding them to a household. No person or relationship record is created.